Smart Supports Sustainable Livelihoods Through Digital e-Loading

For many Filipinos, selling mobile load is more than just a side hustle, it’s a lifeline. To make mobile load more accessible through the Hatchiko app, mobile services provider Smart Communications, Inc. (Smart) is enabling PLDT Employees Multi-Purpose Cooperative (TELESCOOP) members to earn extra income through a streamlined, digital e-loading experience.

“At Smart, we believe that technology should uplift lives,” said Smart Assistant Vice President and Head of Key Accounts Modern Trade Christian So. “By making load accessible through Hatchiko and TELESCOOP, we’re helping everyday earners build small but more sustainable side businesses, supported by our expanding 4G and 5G network.”

The Hatchiko app simplifies e-loading operations, allowing users to manage transactions, monitor earnings, and serve customers—all from their mobile phones. It’s a practical way to supplement income and reach more customers without needing a storefront. Hatchiko offers a range of services for its users, including solutions to integrate platforms, manage bulk transactions, or process e-load.

“Our goal is to reshape how load reselling works by offering a digital platform that simplifies the entire process,” said Bill Vergel Mendoza, President of Hatchiko. “Through the Hatchiko app, we’re empowering individuals with tools that make loading more efficient, transparent, and scalable—so they can manage their transactions with ease and grow their businesses sustainably.”

TELESCOOP, a long-standing cooperative serving PLDT employees and affiliates, has embraced digital transformation to better serve its members. Making Smart load accessible through Hatchiko adds a new income stream to its growing suite of digital services.

“This gives our members a meaningful opportunity to grow their income,” said Benedicto Portugal, Chairperson of TELESCOOP. “It’s a small shift with a big impact—especially for those looking to build something of their own.”

Smart e-load has been one of the fastest selling products for resellers and retailers across the country since it was introduced in 2003. A world-first innovation in mobile communication, Smart e-load marked the birth of prepaid services, democratizing access to mobile communication for Filipinos and enabling easier communication across the nation and overseas.

As Smart continues to expand its network nationwide, this initiative reflects its commitment to inclusive growth—where technology becomes a tool not just for connection, but for progress.